Privacy Policy

Blibo Solutions ("we", "our", or "us") is a technology company located at Lomnava Street, Accra, Ghana. We provide software development, bulk SMS, design, and specialised digital platform services.

This Privacy Policy applies to information collected through our website (blibosolutions.com), our client portals, and any communications between you and our team. By using our services, you consent to the practices described in this policy.

We collect information in the following ways:

• Contact details: name, email address, phone number, and company name.
• Project details and requirements shared through our contact form or during client meetings.
• Payment information (processed securely via Paystack — we do not store card details).
• Login credentials for any portals or dashboards we provide to you.

• Browser type, operating system, and device information.
• IP address and approximate geographic location.
• Pages visited, time spent on pages, and referral sources.
• Cookies and similar tracking technologies (see Section 6).

• Analytics data from Google Analytics (anonymised usage statistics).
• Payment confirmation data from Paystack.

We use the information we collect to:

• Deliver, manage, and improve our services.
• Respond to enquiries, proposals, and support requests.
• Process payments and issue invoices.
• Send project updates, status reports, and administrative notices.
• Send marketing communications (only with your consent; you may opt out at any time).
• Analyse website usage to improve user experience.
• Comply with legal obligations.
• Prevent fraud and protect the security of our services.

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:

• Service Providers: trusted third parties who assist us in operating our business (e.g., cloud hosting providers, payment processors, email platforms). They are contractually obligated to protect your data.
• Legal Requirements: if required by law, court order, or government authority.
• Business Transfers: in the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction.
• With Your Consent: we will share information for any other purpose with your explicit prior consent.

We implement industry-standard security measures to protect your personal information, including:

• HTTPS encryption for all web traffic.
• Secure, access-controlled server environments.
• Regular security reviews and software updates.
• Restricted staff access to personal data on a need-to-know basis.

No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. In the event of a data breach affecting your rights, we will notify you as required by applicable law.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files placed on your device that help us:

• Remember your preferences and login sessions.
• Understand how visitors use our website (via Google Analytics).
• Measure the effectiveness of our content.

You can control cookies through your browser settings. Disabling cookies may limit certain features of our website. We use Google Analytics with IP anonymisation enabled to avoid storing personally identifiable IP addresses.

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Client records and project files are retained for a minimum of 7 years for accounting and legal purposes.
• Marketing consent records are retained until you withdraw consent.
• Website analytics data is retained for up to 26 months.
• Support communications are retained for 3 years.

When data is no longer required, it is securely deleted or anonymised.

Depending on applicable law, you may have the following rights regarding your personal information:

• Access: request a copy of the personal data we hold about you.
• Correction: request that inaccurate or incomplete data be corrected.
• Deletion: request that we delete your personal data, subject to legal retention requirements.
• Portability: request your data in a structured, machine-readable format.
• Objection: object to our processing of your data for direct marketing purposes.
• Withdrawal of Consent: withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@blibosolutions.com. We will respond within 30 days.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site you visit.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us immediately so we can delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For significant changes, we will notify active clients by email. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: